Warranty / Return

Warranty policy

All products purchased from Jaggs Alarm are covered by the statutory warranty. This means that products must meet the expected quality and functionality upon delivery.

In addition, many products include a 3-year manufacturer warranty, unless a different warranty period is stated on the product page.

• Warranty only valid upon presentation of the invoice
• Professional assessment of complaints and defects
• Professional installation recommended
• Fast handling through our RMA department

No warranty in the following cases

• Normal wear and tear of products
• Damage caused by improper use or installation
• Repairs without permission from Jaggs Alarm or the manufacturer
• Intentional damage or negligence
• Damage caused by moisture, extreme heat, cold or sunlight

Right of withdrawal

You have the right to cancel your order within 14 days without giving any reason. The withdrawal period starts from the moment you receive the product.

Once we have received your return or you can prove that the product has been returned, you will receive your refund within 14 days via the same payment method used for the purchase.

• Return shipping costs are at your own expense
• Products must be returned complete and carefully packaged
• Shipping costs are not refunded for partial returns

Return procedure

• Complete the online return form here
• Add the return form to your package
• Send the package to our return address
• After receipt, we will process your return as quickly as possible

For business (B2B) purchases, there is no standard right of return, except in the case of defective products or DOA (Dead on Arrival).