Complaint Mediation
We are happy to help you
Are you not satisfied with a product, order or our service? At Jaggs Alarm, we take every complaint seriously and are happy to work together with you to find a suitable solution.
Are you not satisfied?
If you have a complaint regarding our products or services, you can contact us through the contact form. We ensure that your complaint is carefully reviewed.
- Complaints regarding products or services
- Easy contact through the contact form
- Careful assessment by our customer service team
- We work together to find a suitable solution
Response time
After receiving your complaint, you will receive a substantive response from us within 14 days. In this response, we explain how we assess your complaint and which solution we can offer.
- Response within 14 days after receipt
- Clear and informative feedback
- Personal handling of your complaint
- Transparent communication
If we cannot resolve it together
If, as a consumer, you do not agree with the proposed solution or we are unable to resolve the matter together, you may submit your complaint to the Disputes Committee through the European ODR Platform.
- Applicable to consumers only
- Independent dispute resolution available
- European platform for online disputes
- Additional security for online purchases
How can you submit a complaint?
Please describe your complaint as clearly as possible and, where possible, include your order number, invoice number or photos. This allows us to process your complaint faster and more efficiently.
- Use the contact form on our website
- Include your order number if available
- Describe the issue as completely as possible
- Add relevant attachments or photos
Submit a complaint or report a dispute?
Do you have a complaint regarding our products or services? Please contact us through the contact form on our website.
If, as a consumer, we are unable to resolve the issue together, you may submit your complaint through the European ODR Platform:
https://ec.europa.eu/consumers/odr/